FAQ's

Repair

Catalogs

General Information

Care and Maintenance

Welcome to Support Services. In order to help serve you better, we have assembled the most common questions and answers we are asked by customers. If you still have questions, you are welcome to contact the Seiko Authorized Customer Service Centers near you and we will be happy to assist you. You may also use the Seiko world map to find the Seiko Service Centers nearest you and contact them directly.

Repair

Where can I have my watch repaired?

We recommend our customers contact their Seiko Authorized Service Centers or Seiko appointed dealers for watch repairs. A watch is a very sophisticated piece of precision equipment, so highly trained and skilled technicians using special tools developed by Seiko are required for its repair. Please contact the nearest Seiko Service Center shown on the Seiko world map.

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Where can I have my watch strap adjusted?

We recommend our customers to contact a Seiko appointed dealer to have their watch straps adjusted. If you cannot be present when the adjustment is made, please be sure to tell them your exact wrist circumference when you request the adjustment.

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Where can I have my watch battery replaced?

To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized Seiko dealer and request that they use only genuine Seiko batteries.

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Where can I obtain watch parts?

We do not normally supply spare parts directly to individuals anywhere in the world. We recommend that you contact a Seiko Authorized Service Center or a Seiko appointed dealer to have the watch part(s) replaced. Please contact the nearest Seiko Service Center shown on the Seiko world map.

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Does my watch need to be adjusted accuracy?

Watch accuracy depends on the movement used in the watch. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact a Seiko Authorized Service Center or a Seiko appointed dealer to have the accuracy adjusted. Please contact the nearest Seiko Service Center shown on the Seiko world map.

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Other Questions

 

For any further information, please feel free to contact the Seiko Authorized Service Center.

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Catalogs

Where can I obtain instruction booklet for my watch?

The retailer is supposed to provide an instruction booklet with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. If that is not possible, please contact the nearest Seiko Service Center shown on the Seiko world map. In addition, features and operations as well as instruction manuals for some calibers are available below.

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Where can I obtain watch catalogs?

Although we manufacture and export Seiko watches, we do not sell directly to individuals anywhere in the world. We therefore have no catalogs for individual use. Instead, the distributors in the various countries produce catalogs for the areas they serve. We recommend you contact the Seiko distributor in your area shown on the Seiko world map.

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Where can I obtain warranty for my watch?

The warranty booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. As a warranty booklet cannot be re-issued, please take care not to misplace it during the warranty period.

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Other Questions

 

For any further information, please feel free to contact the Seiko Authorized Service Center.

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General Information

Where can I obtain information about my watch?

If you need information on your own watch, please contact the nearest Authorized Seiko Customer Service Center. Features and operations as well as instruction manuals for some calibers are available below.

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Where can I see the caliber operation?

You can see a flash movie demonstration of the calibers’ function by accessing the ‘Caliber Operation’. There include 11 calibers.

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What does “Kinetic” mean?

“Kinetic” refers to our latest and most technically advanced watches, which contain their own internal electrical generators--operated by natural wrist movements--making them independent of conventional storage batteries.

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What do the different levels of water resistance mean?

Click below to see the table showing the various grades of water resistance provided by Seiko watches, and for the protection they provide in normal use.

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What is the “Lumi Brite” used in Seiko watches?

Lumi Brite is a new luminous material, brighter and longer lasting than conventional luminous paints, and completely free of radioactive materials, making it safe for both people and the environment.

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Other Questions

 

For any further information, please feel free to contact the Seiko Authorized Service Center.

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Care and Maintenance

Does my watch need periodic check?

Seiko quartz watches are designed to provide a lifetime of accurate and reliable service. However, every two or three years, or when you replace the battery, you should visit a Seiko appointed dealer or Seiko Authorized Service Center. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have penetrated the case.


Please contact the nearest Seiko Authorized Service Center shown on the Seiko world map.

Please note that Kinetic and digital watches should also be given checkups in the same way, as they also can suffer from the same effects of perspiration, dust, etc., and may need to be taken apart and cleaned.

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How should I care for my watch case and band?

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap under surface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight. The strap color may fade.

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How does magnetism affect quartz watches?

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

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What special care should I give on my watch?

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf presents no threat, but “Twin Seiko” (extra-high precision) watches should not be worn while participating in such sports.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C. If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

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Other Questions

 

For any further information, please feel free to contact the Seiko Authorized Service Center.

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